Don’t forget customer service and communication: Improve your soft skills with PEFEK Training, which helps the technicians at AP Service

Don’t forget customer service and communication: Improve your soft skills with PEFEK Training, which helps the technicians at AP Service

Tomáš Kopp Blog

Well, here I am, I was stuck in traffic, could I get a cup of coffee?” This approach may have worked for technicians years ago but nowadays, customers expect a higher level of communication and higher quality of service.

EU says no to wasting: Major appliances must be repairable even several years after the sale of a particular appliance is terminated

EU says no to wasting: Major appliances must be repairable even several years after the sale of a particular appliance is terminated

Tomáš Kopp Blog

The EU legislators have run out of patience with low-quality products that need to be replaced immediately after the warranty period expiry. Large household appliances came first. Regulations shall apply from March 2021.

Experience: Deployment of TechnikBox at AP Servis

Experience: Deployment of TechnikBox at AP Servis

Tomáš Kopp Blog

AP Servis, s. r. o., a Prague repair service company, has become the first company using TechnikBox to fully manage its orders. They have been using it since January 2019. How was it deployed? Read the full article.

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TechnikBox is a comprehensive tool for repair service companies and an online office for repair service technicians.

It offers a comprehensive software box from scheduling to reporting. Available online and offline, on mobile, computer and tablet.

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